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Will this be available in another color?

Common FAQ Sales

Not unless otherwise stated. You are free to purchase and refinish a keyboard in another color using re-anodizing or cerakoting services; however, I will not take any responsibility if it fails.

ai03 Infobase

System pages

Instant info and answers at any time.   To begin, either select a category, or search in the search bar above.   ...or you may wish to return to the main site.

Are your keyboards rated for use under extreme conditions?

Common FAQ Features and Compatibility

No; they are only designed for reasonable indoor use. I will make no guarantee for use in harsh conditions, such as extreme temperatures, shock and vibrations, particle or liquid ingress, etc.

Can I order a one-off keyboard with custom color or engravings?

Common FAQ Commissions and Custom Orders

99.9% of the time, no. The only exceptions are for custom variants of existing cases with differing engravings or colors which will be used for spreading publicity of the custom keyboard community; for this to hold true, the commissioner must have significant...

Can I commission you for a custom keyboard design?

Common FAQ Commissions and Custom Orders

99.9% of the time, no. The only exceptions are for large scale requests, such as a function-specific keyboard for a specific use case, or customized orders for the employees of a company. For such requests, please contact ai03 via Discord (join the Discord se...

Do you take commissions for PCBs, plates, or individual parts?

Common FAQ Commissions and Custom Orders

No.  I design holistically so all parts perform ideally together; this cannot be done with partial commissions. In addition, I am usually too busy to take on commissions.

Where should the gaskets be installed?

Project-Specific FAQs Equinox

They should be installed into the grooves in the bottom case half so they hold up the PCB tabs.

The firmware flashing log results don't match completely with the provided screenshots; is this fine?

Project-Specific FAQs Polaris

As long as it reports that flashing is successful, types normally, and shows up in Via configurator, the firmware flashing process went successfully.

Can I install gaskets to the case-side rather than plate-side?

Project-Specific FAQs Polaris

Yes, but only with caution. First, gently place the plate into the case, and see where the plate lands against the case. Then, place the gaskets to cover that exact area.    This will allow for switching between various plates without installing gaskets ...

Will the colors be identical to another board?

Common FAQ Features and Compatibility

No. The color of coatings such as anodizing and e-coat can vary significantly due to dye mixtures, environment, object size, and material batch. Thus it is impossible to match perfectly to another board.

Are your keyboards waterproof?

Common FAQ Features and Compatibility

No.

Will the colors be identical to a previous batch or round?

Common FAQ Features and Compatibility

No. The color of coatings such as anodizing and e-coat can vary significantly due to dye mixtures, environment, and material batch. Thus it is impossible to match perfectly to a previous batch, even if the board is identical in dimensions.

Will this color be matched exactly to this keyset?

Common FAQ Features and Compatibility

→ Will the color(s) be exactly what is described?

Will the color(s) be exactly what is described?

Common FAQ Features and Compatibility

No. The color of coatings such as anodizing and e-coat can vary significantly due to dye mixtures, part size, environment, and material batch. Thus it is impossible to guarantee an exact color of any sort.

Is shipment before/around the ETA guaranteed?

Common FAQ Sales

No. An ETA is an Estimated Time of Arrival; as per its name; it is only an estimate or guess as a rough reference which is heavily influenced by global and human factors.  The project may ship earlier or later than the ETA as the situation changes.

The project does not seem like it will ship by the ETA, or has passed the ETA. Can you take responsibility?

Common FAQ Sales

No.  An ETA is an Estimated Time of Arrival; as per its name; it is only an estimate or guess as a rough reference which is heavily influenced by global and human factors. As such, no ETA is a guarantee.

Can I change my order details such as case type, color, etc. after placing the order?

Common FAQ Sales

No. If group buy: The order details are used to manufacture the exact amount and type of boards to fulfill the orders.  If in-stock: The product is likely already shipped.

When is the ETA of shipment for this?

Common FAQ Sales

For anything pre-sale or IC stage: I don't know. For anything in the group buy phase: Usually such info is listed on the product page or GB page. For anything in-stock: Usually such info is listed on the product page or GB page.   For anything already sol...

Will this board be available with another type of USB connector?

Common FAQ Features and Compatibility

No. Both the PCB and case are designed around a specific connector.

Part 1 - Begin here

Polaris Build Guide

      Thank you for your purchase! We’ve done our best to make the best keyboard possible at the price point. To get the best out of it, it is important to assemble it correctly.This build guide outlines the exact steps to take to get it built. W...